If you are experiencing issues with your Hisense Roku TV, you should try resetting it.
Resetting any model of Hisense Roku TV is pretty straightforward and will only takes a few seconds!
How to reset Hisense Roku TV
To reset your Hisense Roku TV to its factory settings, start by clicking the HOME button on your remote followed by SETTINGS > SYSTEM > ADVANCED SYSTEM SETTINGS > FACTORY RESET > FACTORY RESET EVERYTHING. Finally, enter the four digit code displayed on the screen and then click OK. Your TV will automatically reset.
This will restore your Hisense Roku TV to the settings it had on the day you purchased the television. That means all account settings will be removed, and any installed apps will be deleted!
So you’ll have to re-sign into all of your apps once your TV is back up and running.
Factory reset Hisense Roku TV with remote
With the TV powered on click on the HOME button on your Roku remote.
Then scroll down to:
- SETTINGS >
- SYSTEM >
- ADVANCED SYSTEM SETTINGS >
- FACTORY RESET >
- FACTORY RESET EVERYTHING.
You’ll be prompted to input a 4 digit code that is displayed on the screen. After you enter the code press OK.
Your TV will turn off and on again and then display the initial setup screen.
This will essentially restore your Hisense TV to the settings it had on the day you purchased the television. That means all data, accounts, files and downloaded apps will be erased!
Factory reset Hisense Roku TV without remote
If you can’t find your remote, you can still factory reset your Hisense Roku TV by finding the small reset pin hole on your TV itself.
Depending on your exact model, this reset button may be on the back left, right, or even underneath your Hisense Roku TV.
Once you find it, use a paperclip or a ballpoint pen to press it in for 20 seconds. This should fully reset your TV.
Soft reset Hisense Roku TV
An alternative to factory resetting your Hisense Roku TV is called a “soft reset”. A soft reset doesn’t erase any of your data, apps, etc. Nothing will be lost, the TV will simply be rebooted.
Start by pressing the HOME button on your Roku remote to get to the main screen.
Wait 2-3 seconds and then enter the following combination on your remote (pressing the buttons one after the other, non-stop): Press HOME 5 times, UP 1 time, REWIND 2 times, FAST FORWARD 2 times.
Your Hisense Roku TV screen should freeze for a minute or so and eventually your TV will shut off and then turn back on again.
Power-cycle Hisense Roku TV
Power-cycling a TV simply means unplugging it, and then plugging it back in. This is yet another type of “reset”.
Believe it or not, this simple step can fix many different issues as well, and it doesn’t erase all your settings either.
To power-cycle your Hisense Roku TV:
- Unplug the TV from the wall.
- Leave it unplugged for 60 seconds.
- While it is unplugged, press and hold the power button on the TV for 30 seconds.
- Plug the TV back in.
During this process, make sure you are holding the power button on your TV, and not your remote!
This will help to drain any residual power left in the TV and allows the TV to soft reset itself. This is different than simply switching the remote on and off!
When should I reset my Hisense Roku TV?
Resetting your Hisense Roku TV can fix a variety of issues you might be experiencing.
If you are regularly experiencing issues though, you don’t want to be factory resetting the TV all the time.
If a regular factory reset doesn’t fix your issues permanently, you should consider getting a new TV or contacting Hisense support.
Here are the most common reasons why people may need to reset their TV:
Your TV will not connect to WIFI
If your TV won’t connect to the WiFi network, a factory reset will usually fix the problem.
However, make sure to check your router first.
Unplug and plug the router back in. You can also disconnect the TV from WiFi under Settings and then reconnect it after a few moments.
The TV keeps disconnecting or restarting
If the TV randomly turns off or disconnects from streaming services without warning, you might need a factory reset.
This can fix problems with the software or network settings that you might be experiencing.
You are experiencing problems after an update
Smart TVs need to update every so often for new software and versions.
If the TV has automatically updated recently and begins having issues, you should factory reset it.
It might be able to successfully run the new software after a full reset.
You bought the TV used
If you bought the TV from a previous owner, you should factory reset it so that it erases all of the settings from the other person.
That way you can connect the TV to your own network and configure your own settings and passwords etc.
Manuals for all Hisense Roku TV models and years
If you’re having trouble resetting your Hisense Roku TV you can try to track down the user manual for your exact model number and year, and search its manual for the words “factory reset”.
You should be able to get the exact model number from the back of your TV.
Hisense support has a great archive of all TV manuals here.
Hisense TV support
If for some reason you still cannot reset your TV, you should contact the Hisense TV support team directly.
They can be reached at 1-888-935-8880.
- Monday – Friday, 9:00 AM – 9:00 PM EST
- Saturday – Sunday, 9:00 AM – 6:00 PM EST
You can also try using their other support methods here.
Resetting your Hisense Roku TV is an easy way to get your TV back the settings it had when you first brought it from the store.
It can be a simple solution to fixing a variety of problems that you might encounter while trying to use the TV or when you’re streaming using other devices.
Here’s how to reset your Hisense Roku TV:
- With the TV powered on, click the HOME button on your Roku remote
- Then go to SETTINGS
- ADVANCED SYSTEM SETTINGS
- FACTORY RESET
- FACTORY RESET EVERYTHING
- Finally, enter the four digit code displayed on the screen and then click OK.
While a factory reset for Hisense Roku TVs almost always works, if you are continuing to experience issues you might want to try a soft reset or power-cycle as well.