How-To

Unable To Connect To Samsung Server (TV WiFi Issue SOLVED!)

Samsung makes quality smart TVs, but every once in awhile they have trouble connecting to the Internet. One of the more common alerts users report seeing is the “Unable to connect to Samsung server” error.

Unable To Connect To Samsung Server

If your Samsung TV says “Unable to connect to Samsung server” you need to reset your Network. To do this, start by tapping on Source on your remote then go to Settings (gear icon bottom left) > Enter > General > Network > Reset Network. This will restore Network settings back to factory defaults.

I tried a handful of fixes before finding this one, but none of them worked for me long term. It wasn’t until I actually reset the Network on my Samsung TV that my internet connection was reestablished and remained connected.

Reset Network on Samsung TV

Sometimes, for whatever reason, your established connection fails and it simply needs to be deleted and reset up.

Again, to do this, start by tapping on Source on your remote then go to Settings (gear icon bottom left) > Enter > General > Network > Reset Network. This will restore your Network settings back to factory defaults.

Reset network on Samsung TV

This means that if you currently have your WiFi Network name and password entered, it will be deleted from your TV and you’ll have to redo this process (which is what we want).

It will take a minute to reset your Network but once it’s done you’ll be prompted to go back to Network Settings and sign back in, so have your WiFi Network name and password ready.

While this fix will end up working for the majority of you, an unlucky few of you will need to try the additional troubleshooting steps detailed below.

Change DNS server number

Before trying this next fix, check several of your other WiFi connected devices to see if they are working. So grab your smart phone and tablet, for example, and try surfing the web.

If these devices are connected to WiFi and working well, then carry on with this fix. If not, skip this and move on to the reset router/modem step below.

For this fix, we are going to update your TVs DNS server number.

To do this, start by tapping Menu on your remote then go to Network > Network Status. Your TV will begin checking your wireless network connection.

This will likely fail given your connection issues and you should see a pop-up that says you’re connected to the wireless network but not the Internet.

Go to IP Settings found at the bottom of this pop-up then scroll down to DNS Server. You should see “8.8.8.8” or “8.8.4.4”. If you don’t see either of these, you need to change your DNS Server number to one of them!

Change DNS server number on Samsung TV

After you make this change, your TV should connect again and the “Unable To Connect To Samsung Server” alert should go away.

Reset router/modem

If your router/modem isn’t working correctly, your Samsung TV won’t be able to connect to the Internet.

Simply unplug the router for a few minutes and then plug it back in. It will take a few minutes for the router to completely reset, but once it’s back online, your Samsung TV should be able to connect to the Internet again.

If this doesn’t work, you can try running an internet connection test. You may also need to move the router a bit closer to your Samsung TV for a stronger connection.

As a final effort, you may have to actually hard reset your router/modem. There should be a small button on the router/modem itself that you can press in with a paper clip or ball-point pen.

Keep in mind that you’ll have to re-setup your WiFi from scratch and reconnect all your devices to the new network.

If you continue having internet connection problems after unplugging your router/modem and a hard reset, you’ll want to call your internet service provider’s customer service line for assistance.

Set IP Setting to “Obtain automatically”

Sometimes network settings on your Samsung TV get changed accidentally and a wrong configuration is actually what’s causing this issue.

A prime example of this is when the IP Setting is wrongly switched to “Obtain manually”. This means that you have to manually enter your IP address, otherwise your TV won’t connect to the Internet.

To check your IP Setting configuration, start by pressing Menu on your remote followed by Network > Network Status > IP Settings.

In IP Settings just make sure it says “Obtain automatically”. If it doesn’t, change it!

Set IP Setting on Samsung TV to Obtain automatically

Power-cycle Samsung TV

While this fix sounds far too obvious, simply unplugging your Samsung TV from the wall socket is one of the more common ways to get the “Unable To Connect To Samsung Server” error to go away.

The key here is to actually wait a FULL 60 seconds. Have a little bit of patience and make sure it’s been at least a minute before plugging it back in.

unplug Samsung TV from the wall

While the TV is unplugged, find and hold the power button on your Samsung TV for 30 seconds. Make sure you are holding the power button on your TV, and not your remote!

This will help to drain any residual power left in the TV and allows the TV to soft reset itself. This is different than simply switching the remote on and off!

Once you plug the TV back in after the 60 seconds, power the TV back on and you should be able to connect to the internet no problem.

If you can, great! If you’re still having trouble, try the additional fixes detailed below.

Factory reset Samsung TV

If power-cycling your TV didn’t work, it’s time to try a full factory reset.

To reset your Samsung TV to its factory settings, press the Home button on your remote then go to Settings > General > Reset (for older models, go to Settings > Support > Self Diagnosis > Reset).

Enter your security PIN (“0000”). Your TV will turn off then on again, displaying the initial setup screen.

If you forgot your TV’s PIN, you can easily reset it with your remote control.

While the TV is turned on, press the following buttons on the remote control in the order shown and it will reset your PIN to “0000”.

  • On the Samsung Smart Remote or Remote Control: Press +/- (Volume) button > Volume Up > Return > Volume Down > Return > Volume Up > Return
  • On the Standard Remote Control: Press Mute > Volume Up > Press RETURN > Volume Down > Press RETURN > Volume Up > Press RETURN

Once it’s done restarting, allow your Samsung TV a few minutes to reconnect.

You’ll most likely have to reenter your WiFi Network name and password, but hopefully it’s working again!

Reset Samsung Smart Hub

The Samsung “Smart Hub” is basically just the customizable app store for your TV.

A Smart Hub reset removes all information from your account and returns the settings to their factory defaults.

To start click Settings on your remote. If you don’t have a Settings button you can press the Menu button instead.

Then go to Support and finally Self Diagnosis. You should see an option to Reset Smart Hub. Click on it.

reset Samsung smart hub

You will be prompted to enter your TV’s PIN. This will be “0000” unless you set one previously. Once the PIN is entered, you will reset your TVs Smart Hub settings.

Now that your Smart Hub is reset, try connecting your Samsung TV to the internet again.

Conclusion

If you own a Samsung smart TV and you’re seeing the “Unable to connect to Samsung server” error, don’t panic, there are several proven fixes you can try.

  • Reset Network on your Samsung TV
  • Change the DNS server number on your Samsung TV
  • Reset your router/modem
  • Set IP Setting to “Obtain Automatically”
  • Power-cycle your Samsung TV
  • Factory reset your Samsung TV
  • Reset the Samsung Smart Hub

If you’ve tried every one of these fixes and nothing has worked for you, you should go ahead and contact Samsung support. They should be able to help unblock you.

Were you able to fix the “Unable to connect to Samsung server” error? If so, let us know how in the comments section below!