How-To

SimpliSafe No Link to Dispatcher (What It Means and How to Fix It!)

SimpliSafe is a popular home security system that allows you to protect your house both when you’re home and when you’re away. Since it is a smart home device, it always needs to be connected to WiFi or a cellular data plan in order to work correctly.

The SimpliSafe “No Link to Dispatcher” message is a common error that can be seen on the keypad and heard from the base station. Receiving this message can be frustrating, but luckily there is an easy fix.

SimpliSafe No Link to Dispatcher

The SimpliSafe “No Link to Dispatcher” error indicates that your base station no longer has an active WiFi or cellular connection. To reestablish connection, reset the base station – unplug it, take out one battery for 15 seconds, then replace it and plug it back in. Reconnection takes 1-2 minutes.

The No Link to Dispatcher warning will persist on the keypad and will continue to be announced from the base station until you fix the problem and reestablish a cellular or WiFi connection.

I suggest addressing this issue as soon as you hear/see it so that you can get your alarm system back up and protecting your home.

Resetting SimpliSafe

Before we go into a bit more detail on fixing this error message, see if you have the Gen 3 SimpliSafe or the Original SimpliSafe.

The reset process and the process for fixing the errors varies slighting depending on the version you own, so you want to make sure you are following the directions for the correct model.

Check your user manual to see which one you own. You can also check the SimpliSafe website and match the photos of the model you own with the ones shown.

An easy way to tell is by looking at your keypad.

The Keypad for the original SimpliSafe is larger. The middle button the top row of buttons will be blue, not white. There will also be a red button at the very bottom. If you don’t see the blue or red button, then you own the SimpliSafe generation 3.

You can also tell by the sensors. The sensors on the original system are rectangular and cream-colored, while the generation 3 sensors are white and square.

Resetting SimpliSafe Generation 3

If you own the SimpliSafe Generation 3, you will want to reset the base station. This will help to establish a fresh cellular or WiFi connection.

Follow these steps:

  1. Remove the power adapter.
  2. Using a Phillips-head screwdriver, remove the screw that holds the battery cover in place.
  3. Remove the battery cover completely.
  4. Remove at least one of the batteries from the base station to ensure that there is no power.
  5. Wait about 10-15 seconds.
  6. Reinsert the battery.
  7. Close the battery compartment and then use the screwdriver to reseal it.
  8. Plug the power adapter back into the base station.
  9. Wait 1-2 minutes.
  10. Arm the system by pressing Away or Home.
  11. Make sure the message does not re-show and you have established a fresh internet connection.
reset simplisafe base station

Resetting SimpliSafe Original

If you own the Original SimpliSafe, you will need to reset the base station that controls the SimpliSafe system.

Follow these steps to get started:

  1. Remove the power adapter.
  2. Using a Phillips-head screwdriver and remove the screw holding the battery cover in place. Remove the battery cover.
  3. Remove one of the batteries from the bottom of the base station. This will ensure there is no power going to the system.
  4. Wait 10-15 seconds.
  5. Plug the power adapter back in.
  6. Reinsert the battery. Always plug-in the adapter before you reinsert the battery.
  7. Close the battery compartment.
  8. Use the screwdriver to reseal it.
  9. Wait 1-2 minutes.
  10. Check the settings in the SimpliSafe app to see if the connection has been reconnected.

Tips for Avoiding the No Link to Dispatcher Message

After getting an annoying message and having to go through the process of making it go away, you are probably hoping that it never reappears.

There are a few steps you can take to ensure that the No Link to Dispatcher message will be less likely to appear again:

Move the Base Station Closer to the Window

Moving the base station closer to the window can help to remove any potential cellular signal obstructions and resolve possible interference.

You can repeat steps 1-11 after moving it closer to the window to see if this improves the overall signal.

Use WiFi

While the system can use cellular data, it is more likely to work properly with a WiFi connection.

This provides an alternative to using the Dispatch Center since the system will then be connected to your local network instead of a center far away.

Sometimes strong cellular signals are just harder to come by. We’ve all experienced dead spots or spotty service areas before where calls always seem to drop.

Your SimpliSafe is using that same network and it too can run into similar issues. So give your more dependable WiFi a shot.

Contact Customer Support

If you are constantly getting the No Link to Dispatcher error message and have to reset the base station every few days, you might be dealing with a faulty system or station.

Contact customer support from SimpliSafe and tell them about the problem. They might be able to give you more tips or further assistance.

You can reach SimpliSafe customer support at 1-888-910-1215 every day from 8:00am – Midnight, ET.

You can also check out their online Help Center if you want to troubleshoot a bit more on your own.

Use Your Warranty

If you haven’t owned the SimpliSafe for very long and you are always getting this message, you might have never had a working system in the first place.

This is especially true if it started showing this message the first time you used it.

Call SimpliSafe and explain the problem. Ask to use your warranty and get a new system free of charge.

SimpliSafe warranties all equipment purchases and replacements for up to 3 years from the original order date, including products bought through their retail partners.

They even pay for shipping! Talk about standing behind your product. Impressive.

Conclusion

The SimpliSafe “No Link to Dispatcher” error indicates that your base station no longer has an active WiFi or cellular connection.

Getting the No Link to Dispatcher message on your SimpliSafe home system is annoying but has a quick fix – just reset your base station.

Follow these steps in order:

  • Figure out if you have the original system or the generation 3.
  • Unplug the base station.
  • Remove the battery cover.
  • Take one battery out.
  • Put the battery back in and reseal the cover.
  • Wait a few minutes and then check your connection.

After doing this fix, you should have a working system that you can use to guard your home but if you keep experiencing issues, call SimpliSafe customer support and they will assist you.