If you go to change the volume on your Samsung TV and the volume is not working or it’s stuck at the volume you last set it at, don’t worry, this is an extremely common problem. Here’s how to fix it.
Samsung TV volume not working / stuck
If your Samsung TV volume is not working or is stuck, you need to reset the TV’s Smart Hub. Click Settings on your remote and scroll down to Support > Self Diagnosis > Reset Smart Hub. Enter TV’s PIN (default PIN is “0000”). Reset completes in 30 seconds. Your volume should work!
Reset the Smart Hub
The Samsung Smart Hub is basically just a customizable app store for your TV.
A Smart Hub reset removes all information from your account and returns the settings to their factory defaults.
After you do this you may need to resign in to some of your applications.
To start click Settings on your remote. If you don’t have a Settings button you can press the Menu button instead.
Then go to Support and finally Self Diagnosis. You should see an option to Reset Smart Hub. Click on it.
You will be prompted to enter your TV’s PIN. This will be “0000” unless you set one previously. Once the PIN is entered, you will reset your TVs Smart Hub settings. This should immediately fix your volume issue.
No matter what, move on to the next step and make sure you delete any unused apps! If you don’t, it is only a matter of time until this volume issue reappears.
Delete apps to free up memory
OK, now that you’ve reset the smart hub, the very next thing you should do is delete any apps that you aren’t currently using.
You need to do this in order to make sure your volume issue does not return!
Samsung TVs have automatic updates that clog up all your memory with apps that have been downloaded on your behalf. To fix your volume issue long term you’ll need to clear out any unused apps.
To fix this you need to first go into the “Apps” menu. This is located at the bottom left-hand side of the home screen.
Then from their go to Settings, which is located at the top right hand side of the screen (represented by a gear icon).
From here you’ll be able to see all of the apps that have been downloaded to your Samsung TV. These were either added before you bought your TV or were added though automatic updates.
In either case, you’ll want to go through, one-by-one, and delete any apps that you don’t use.
Note that there are several apps Samsung will not let you delete. These include, but are not limited to Netflix, Hulu, Prime Video, VUDU, etc. This is fine, just ignore these select apps.
Only use one remote
Something else worth considering once you get your Samsung TV volume working again is to only use the Samsung remote going forward.
Don’t use any other generic remotes like a cable remote, Xfinity, DirectTV, etc.
Many users with this volume problem have reported fixing it by following the steps above but then as soon as they use a different remote, the volume issue reappears.
It’s unclear exactly why this is happening but it’s likely that a signal from the generic remote is interfering with your Samsung TV remote and causing problems.
The easiest thing to do is just get rid of the other remotes.
Power cycle your TV
For good measure, it’s probably also worth just power cycling your TV for a soft reset. More often than not, this fixes intermittent issues that pop up from time to time.
To do this simply unplug your Samsung TV from the wall and wait about 30 seconds.
Before you plug it back in, press and hold the power button on the TV for at least 10 seconds. Don’t use the power button on the remote, make sure it’s the power button on the actual TV!
This drains any residual power stored in your TV and allows the TV to soft reset.
Go ahead and plug your TV back in and that’s it!
Factory reset your TV
If you’ve tried all of the above steps and you’re still having volume issues or your volume is getting stuck, it’s time to factory reset your Samsung TV.
A factory reset is different from the power cycling step above in that it hard resets your television back to its original factory settings. All of your TVs information and settings will be erased.
That’s why this step is further down the list of things to try.
The exact process to factory reset your Samsung TV varies slightly based on the year that the TV was made. I have another article here that details exactly how to reset your TV based on the model year.
But at a highlevel you want to get to Settings > Support (or General) > Self Diagnosis and then Reset.
Samsung remote support
As a last ditch effort you can always try calling the Samsung Contact Centre at 1-800-726-7864 (8am- 12am EST 7 days a week) and ask for remote support.
- Open the menu on your TV and go to the Support section.
- Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.
- The agent will then access your TV
Note: in order for Remote Service to work your TV you will need to be connected to a high speed internet connection. If your TV can’t access the internet or if your connection is slow, you won’t be able to connect.
If your Samsung TV volume is not working or is stuck, don’t panic, this is a known issue with a relatively straightforward fix.
First, you should reset your TV’s Smart Hub. This will restore your hub to its original settings and immediately resolve your volume issue.
As a fast follow, you’ll want to go to your apps settings and delete any apps that you don’t use. Samsung pre-loads a lot of these apps on to your TV and some are even added during auto updates.
The problem is these apps take up valuable memory on your TV and if you don’t clear that memory you will likely run into the same volume issue in the future.
If you’ve take the two steps above and still have volume trouble, try power cycling your TV and then factory resetting it.
As a last resort you can always try calling the Samsung Contact Centre at 1-800-726-7864 (8am- 12am EST 7 days a week).
Hopefully this was helpful! If you solved your volume issue some other way, be sure to leave me a comment below so that I can include it!