How-To

Samsung TV Plus Not Working (It’s Likely Because of This!)

Samsung TVs are great because they allow you to download many popular streaming apps, including their own – Samsung TV Plus.

Samsung TV Plus is free and allows you to choose from 200+ live TV channels, and 1000s of movies and shows on demand.

But, what happens when Samsung TV Plus stops working on your Samsung TV?

Luckily, there are several proven fixes that you can implement to correct the problem.

Samsung TV Plus Not Working

If Samsung TV Plus is not working, you need to power-cycle your TV. Unplug your TV from the wall and wait a FULL 60 seconds. While you wait, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.

Once your TV turns back on, go ahead and try using the Samsung TV Plus app again. It should be working now!

Unplug Samsung TV from wall

While this fix sounds far too obvious, simply unplugging your Samsung TV from the wall socket is one of the most common ways to get the Samsung TV Plus working again.

unplug Samsung TV from the wall

The key here is to actually wait a FULL 60 seconds. Have a little bit of patience and make sure it’s been at least a minute before plugging it back in.

While the TV is unplugged, find and hold the power button on your Samsung TV for 30 seconds. Make sure you are holding the power button on your TV, and not your remote!

This will help to drain any residual power left in the TV and allows the TV to soft reset itself. This is different than simply switching the remote on and off!

Once you plug the TV back in after the 60 seconds, power the TV back on and the Samsung TV Plus app should be working again.

If it is, great! If you’re still having trouble, try the additional fixes detailed below.

Clear cache using Device Care

Most modern Samsung TVs will have an app called Device Care which automatically optimizes the apps on your TV to keep everything running smoothly. The feature can be found in Samsung’s 2020 and newer lineup. 

Device Care runs scans on the TV to optimize and diagnose TV conditions, such as blurry screen issue, or insufficient storage space. It will check all the status of the TV and if there is an issue, it will be listed and shown to you.

To access Device Care and run the test, press the Home button on your remote and then go to Settings. On the Settings menu, navigate over to Support and then select Device Care and finally Start Device Care.

While you’re in Device Care, you can also Manage Storage. This allows you to delete any unused apps and even Clear the Data/Cache of individual apps!

Remember, clearing the cache on apps won’t remove your data but you might need to sign in to those apps again. 

If your Samsung TV is from 2019 or later, you’ll have a feature called TV Device Manager.

You can access TV Device Manager by pressing the Home button on your remote and then go to Settings. On the Settings menu, navigate over to Support and then select Self Diagnosis and finally TV Device Manager.

TV Device Manager Samsung TV

Running this diagnostic test and clearing the TV’s cache should get Samsung TV Plus working again.

Reset Samsung Smart Hub

The Samsung “Smart Hub” is basically just the customizable app store for your TV.

A Smart Hub reset removes all information from your account and returns the settings to their factory defaults.

To start click Settings on your remote. If you don’t have a Settings button you can press the Menu button instead.

Then go to Support and finally Self Diagnosis. You should see an option to Reset Smart Hub. Click on it.

reset Samsung smart hub

You will be prompted to enter your TV’s PIN. This will be “0000” unless you set one previously. Once the PIN is entered, you will reset your TVs Smart Hub settings.

Now that your Smart Hub is reset, you need to reinstall and re-sign into the Samsung TV Plus app.

Reset your Wi-Fi router

If your router isn’t working correctly, it will cause Samsung TV Plus to have issues on your Samsung TV. Check your smartphone or other devices at home that use Wi-Fi.

If they’re not connecting, then your router isn’t working as it should.

Simply unplug the router for a few minutes and then plug it back in. It will take a few minutes for the router to completely reset, but once it’s back online, it should help your Samsung TV connect with the Samsung TV Plus app.

If you continue having internet connection problems, you’ll want to call your internet service provider’s customer service line for assistance.

Check your internet speed

Additionally, slow internet connections can make it very hard for your Samsung TV to stream video footage to your TV.

You should run an internet connection test and see what comes back.

internet speed test

You really want to see a download speed of at least 25-50 Mbps during this test. Yes, you might be able to sneak by with less, but you’re extremely likely to experience slowness and lag at speeds any lower than 25 Mbps. 

Focus on the download speed number (not the upload speed), since streaming is a download process.

If the download speed isn’t least 25-50 Mbps, there are likely two reasons:

  • You’re not paying for fast enough internet. You really want to get at least 200 Mbps because using WiFi instantly cuts this speed in half to 100 Mbps, and using a VPN cuts this in half again. You end up with 50 Mbps speed on a 200 Mbps plan!
  • Your router is bad and/or you’re too far away from your router. If your router is old or low quality, it doesn’t matter how fast your internet is, you’ll experience slowness. Consider buying a new one. If your router is good, then consider getting a WiFi extender to get a stronger signal to your Samsung TV.

Change DNS number

For this potential fix, we are going to update your TVs DNS server number.

To do this, start by tapping Menu on your remote then go to Network > Network Status. Your TV will begin checking your wireless network connection.

This will likely fail given your connection issues and you should see a pop-up that says you’re connected to the wireless network but not the Internet.

Go to IP Settings found at the bottom of this pop-up then scroll down to DNS Server. You should see “8.8.8.8” or “8.8.4.4”. If you don’t see either of these, you need to change your DNS Server number to one of them!

Change DNS server number on Samsung TV

After you make this change, your TV should connect and Samsung TV Plus should be working again.

Set IP Setting to “Obtain automatically”

Sometimes network settings on your Samsung TV get changed accidentally and a wrong configuration is actually what’s causing this issue.

A prime example of this is when the IP Setting is wrongly switched to “Obtain manually”. This means that you have to manually enter your IP address, otherwise your TV won’t connect to the Internet.

To check your IP Setting configuration, start by pressing Menu on your remote followed by Network > Network Status > IP Settings.

Set IP Setting on Samsung TV to Obtain automatically

In IP Settings just make sure it says “Obtain automatically”. If it doesn’t, change it!

Reset Network

Sometimes, for whatever reason, your established connection fails and it simply needs to be deleted and reset up.

To do this, start by tapping on Source on your remote then go to Settings (gear icon bottom left) > Enter > General > Network > Reset Network. This will restore your Network settings back to factory defaults.

Reset network on Samsung TV

This means that if you currently have your WiFi Network name and password entered, it will be deleted from your TV and you’ll have to redo this process (which is what we want).

It will take a minute to reset your Network but once it’s done you’ll be prompted to go back to Network Settings and sign back in, so have your WiFi Network name and password ready.

While this fix will end up working for the many of you, the unlucky few of you will need to try the additional troubleshooting steps detailed below.

Update your Samsung TV

Your Samsung TV can run into a lot of issues if the software isn’t up to date. To correct this problem, simply check for any new Samsung TV OS updates.

All you need to do is look for the newest firmware update available for your TV model.

Here’s how: 

  • Go to Settings
  • Select the option Support.
  • Now, go to Software Update
  • Select the Update Software option. 

Your TV will automatically update itself. This process may take a few minutes, but your TV will let you know when it’s done. 

update samsung tv software

You’ll want to ensure you update your Samsung TV often to keep up with the newest software. Doing so ensures that the Samsung TV Plus app remains compatible with your TV.

While you’re at it, you’ll want to consider checking for updates to the Samsung TV Plus app. Older versions may not work well with your current Samsung TV OS.

Factory reset your Samsung TV

If nothing has worked yet, it’s time to try a full factory reset.

To reset your Samsung TV to its factory settings, press the Home button on your remote then go to Settings > General > Reset (for older models, go to Settings > Support > Self Diagnosis > Reset).

Enter your security PIN (“0000”). Your TV will turn off then on again, displaying the initial setup screen.

If you forgot your TV’s PIN, you can easily reset it with your remote control.

While the TV is turned on, press the following buttons on the remote control in the order shown and it will reset your PIN to “0000”.

  • On the Samsung Smart Remote or Remote Control: Press +/- (Volume) button > Volume Up > Return > Volume Down > Return > Volume Up > Return
  • On the Standard Remote Control: Press Mute > Volume Up > Press RETURN > Volume Down > Press RETURN > Volume Up > Press RETURN

Once it’s done restarting, allow your Samsung TV a few minutes to reconnect.

You’ll most likely have to reinstall the Samsung TV Plus app, but hopefully it’s working again!

Conclusion

There are plenty of ways that you can get the Samsung TV Plus app to run on your Samsung TV. If it’s currently not working, you can try these fixes to correct the problem:

  • Power-cycle Samsung TV
  • Clear cache using Device Care
  • Restart Samsung Smart Hub
  • Restart your Wi-Fi router
  • Check your internet speed
  • Change your TV’s DNS number
  • Set IP setting to “obtain automatically”
  • Reset Samsung TV network
  • Update your Samsung TV OS
  • Factory reset Samsung TV

Were you able to fix the Samsung TV Plus app on your Samsung TV?