How-To

LG TV Not Connecting to WiFi (Try This Fix FIRST!)

For some reason most LG TVs eventually run into a similar problem of simply not connecting to WiFi.

There are countless cases of LG TV owners who say they’ve had this problem – some say it’s been an issue they’ve dealt with for multiple years!

Luckily there is a very easy fix that should resolve about 80% or so of LG TVs that won’t connect to WiFi.

LG TV Not Connecting to WiFi

If your LG TV is not connecting to WiFi, you need to reset it. Unplug your TV and wait a full 60 seconds. While the TV is unplugged, press and hold the power button for 30 seconds. After the 60 seconds are up, plug your LG TV back in and the WiFi should work.

Power-cycle LG TV

While this fix sounds obvious, unplugging your LG TV from the wall socket is the most common way to get it connected to the WiFi again.

unplug LG TV from the wall

The key here is to actually wait the FULL 60 seconds. Have a little bit of patience and make sure it’s been at least a minute before plugging it back in.

While the TV is unplugged, find and hold the power button on your LG TV for 30 seconds. Make sure you are holding the power button on your TV, and not your remote!

This will help to drain any residual power left in the TV and allows the TV to soft reset itself. This is different than simply switching the remote on and off!

Once you plug the TV back in after the 60 seconds, you should see it power back up no problem.

While this fix should work for about 80% of cases, the remaining 20% can be a bit trickier. If you’re still having trouble getting your LG TV to connect to WiFi, try the fixes detailed below.

Factory reset LG TV

With the TV powered on (hopefully unplugging it or removing the remote batteries was able to temporarily power the TV) click the Gear icon at the top of your remote.

Then go down to All Settings (Advanced Settings) > General > Reset to Initial Settings. Your TV will turn off and on again and then display the initial setup screen.

This will essentially restore your LG TV to the settings it had on the day you purchased the television. That means all account settings will be removed, and any installed apps will be deleted!

Factory reset LG TV without remote

If for whatever reason you do not have access to your TV’s remote, you can still factory reset your LG TV.

To do this find the power button on your TV. Depending on the model you have this may be on the right hand side, left hand side, or very bottom of the device.

With the TV on, press and hold the power button for about 10 seconds. If that doesn’t work, use the joystick panel control on the TV to navigate to Menu > All Settings > General > Reset to Initial Settings.

If you’re having trouble finding these buttons on your TV, or if you TV is mounted in a tight spot, there are other options.

First, consider plugging in a USB keyboard directly into the back of your LG TV.

You can then use the keyboard to navigate and reset your TV.

Another option, if you have a LG Smart TV, is to download the the LG ThinQ app to your smart phone.

After connecting your TV to the app, you can use your smart phone as a remote!

A final possibility is to grab a universal remote you have lying around and enter the appropriate LG code for the remote to get it working.

At this point you should have fully resolved your WiFi issues, but just in case you haven’t I’ve included some additional steps worth trying before calling it quits.

Update your TV’s location

For whatever reason, LG TVs often have connectivity issues when the “location” of the TV is set to “Set Automatically”.

It seems that the TV’s software has trouble assigning the location, and as a result the WiFi connection isn’t established.

To fix this, you need to update the location of your TV manually. Change the location by selecting All settings > General > Location > LG Service Country.

Now the key here is to select a random country on the list (not your country). The TV will reset. Now go back again and select your actual country this time.

Finally, after the TV resets again, open up the location and reselect Set Automatically.

You will be prompted to setup your WiFi connection and after you login, your internet should be working again!

WiFi is turned off” message

Some older LG models have a manufacturer’s fault that appears when you try to connect WiFi. This can sometimes be caused by a crimped WiFi cable inside the TV.

The following message appears “Wi-fi is turned off. Turn it on to see the additional list of networks you can connect to and additional related items” without any way to turn the WiFi on.

If you get this message then follow these steps:

  1. Place the TV face down on a flat surface.
  2. Remove the back of the TV.
  3. Check the flat silver cables running from the WiFi module at the bottom. If they are bent or folded over, straighten them out taking care to not damage them or pull them out of the WiFi module.
  4. Replace the back of the TV and try reconnecting the WiFi.

WiFi connection drops in and out

If you find that your LG TV keeps losing the WiFi connection, try the following tips to see if it helps. 

  • Try placing your wireless router closer to your TV.
  • Use an ethernet cable for a more stable connection.
  • Remove any items nearby that could interfere with the signal, such as baby monitors, microwaves, and cordless phones.
  • Check whether there are any USB hard drives attached to the TV as these can sometimes cause interference.

If you find that you are still having problems, the next best step would be to contact your internet service provider to check the problem is not coming from them.

Turn off Quick Start

Not all LG TV’s have the “Quick Start” feature, but it has been known to cause connectivity issues in the past, so if you TV has it, turn it off.

  1. Go to the Settings menu and select All settings.
  2. Select General.
  3. Scroll down to the Quick Start option and turn OFF.
  4. Power Off your TV and unplug it.
  5. Press the power button on your TV set for 30 seconds.
  6. Plug the TV back in and turn it on. Try to reconnect to the WiFi network.

Your network doesn’t appear in the list

If you’re not seeing your WiFi network show up on the list, you should do the following:

  1. Check the router is turned on.
  2. Make sure the router is near the TV and with minimum obstacles like walls in between.
  3. Unplug both the TV and router, wait 30 seconds, then plug them back in.

I’ve joined the network, but there’s no internet access

If you are able to connect to the network but there is an error message saying no internet connection, check your other devices (like your mobile phone) to see if they are connected to the internet and working normally.

If they are working fine and your TV is still displaying the error message, contact your internet service provider. 

Software updates

No WiFi connectivity can sometimes be due to out-of-date software.

If this is the case, your TV may need a software update. You can check for updates in your settings menu.

To check automatic updates:

  1. Press the Home/Start button on your remote
  2. Select Settings
  3. Choose All Settings
  4. Select General
  5. Go down to About this TV
  6. Ensure that Automatic updates is checked. You can also Check for updates here.

However, you will need to be connected to the WiFi to download the updates this way.  

A way around this is to update your LG TV software manually. To update your LG TV software manually:

  1. Find the applicable Product Support Page
    1. Go to the LG Support Home Page
    2. Type in and select your TV model number
  2. Download the file and unzip it (right click, Extract All)
  3. Put the file on the USB
    1. On the root of the USB drive, create a folder and name it “LG_DTV”
    2. Place the unzipped file into this folder (file type should be EPK)
  4. Insert USB into the back of your TV
    1. Follow the instructions on the screen

Unable to join with an incorrect password

If you have found your network and have input the password only to receive an incorrect password message, double-check that you have input the password correctly. 

Passwords are case-sensitive so be mindful of lowercase and uppercase letters. You can also choose the show password option to see what you are typing.

If you have input your password correctly but it still does not connect, contact your internet service provider for a new password.

Alternatives to connecting WiFi to your LG TV

You don’t have to connect your WiFi to your TV of course.

If you are concerned about internet security, you can choose to not connect the TV to the internet at all, although you will lose out on some of the smart features. 

If you would like to connect your LG TV to WiFi but don’t want to fiddle around with wireless connections, or still want to use the apps, there are other options. 

Wired connection/Ethernet

If you prefer a wired connection, you can use an ethernet cable and plug this into your TV from your router.

This will ensure you always have internet as long as the router is on and the connection will usually be more stable.

Streaming device

If you don’t want to turn on the WiFi on your LG TV, but want access to streaming apps, then you might want to consider purchasing a Firestick, Chromecast, or other similar portable streaming device.

Gaming console

If you have a gaming console like the PS4, PS5, or XBOX Series X, you can hook this up to your TV and stream digital content through apps including Netflix, Prime, Disney+, and more.

How to turn WiFi on LG TV

To turn WiFi on LG TV follow these steps:

  1. Press the Home button on your remote and choose the Settings option in the top right of the screen.
  2. Select Network followed by Wi-Fi Connection.
  3. Choose your wireless network and input your password.
  4. Your LG TV should now be connected to the internet.
LG WiFi connection

Conclusion

If your LG TV is not connecting to WiFi, you should do the following:

  1. Power-cycle your TV by unplugging it from the wall and pressing the power button
  2. Factory reset your TV
  3. Change your TV’s location
  4. Make sure the WiFi cables inside your TV aren’t crimped
  5. Ensure your router/modem has a strong signal
  6. Turn off Quick Start
  7. Update your TV’s software
  8. Make sure your WiFi password is correct

If you still can’t get the WiFi working on your TV for whatever reason, there are several workarounds to get connected to the internet.

For example, connect directly with an ethernet cable, use a streaming device, or connect via your gaming console.