Have you ever turned on your Insignia TV to find that there’s sound but no picture? If so, you’re not alone.
Many Insignia TV owners have reported this problem. But don’t worry, there are a few things you can try to fix it.
The best part? Our guide should work for all Insignia TV, Insignia Fire TV, or Insignia Roku TV.
Insignia TV Has Sound But No Picture
If your Insignia TV has sound but no picture, you should start with a soft reset. Unplug the Insignia TV from the wall for full 60 seconds. When the TV is unplugged, hold the power button on the TV for 30 seconds. Then plug the TV back into the socket and try turning it on.
Soft reset your Insignia TV
The first and easiest way to try to solve this problem is to perform what is called a soft reset.
It sounds complicated, but basically, it boils down to this:
Turn off the TV, unplug it and wait 60 seconds. While waiting, hold the power button directly on the TV for 30 seconds.
This will cause the capacitors to discharge completely. Then plug the TV back into the wall outlet and try turning it on.
Note: It’s crucial to wait full 60 seconds as your Insignia TV needs that time to soft reset itself. So be patient.
If the soft reset did not help, continue with the next step.
Check your HDMI cable
Sometimes when there is sound but no picture, the HDMI cable is at fault.
Look behind the TV at the cables and ensure the HDMI cable is plugged in properly. It should be fully plugged in, not wiggling.
You can also try to unplug it and plug it back again.
If the cable looks fine and the picture still doesn’t work, it’s worth trying another HDMI cable if you have one available. Sometimes there may simply be a faulty cable somewhere inside, so it’s good to rule out that possibility.
Put your HDMI cable to another HDMI port
If the cable is plugged in well, and you’ve even tried a different one, and you still don’t get a picture, a bad HDMI port may be to blame.
There’s an easy way to find out. Simply plug the HDMI cable into another HDMI port.
Occasionally, the HDMI port stops working correctly for some reason.
Check the power cable
It is unlikely that a faulty power cable causes this problem, but it is still a good idea to check just in case.
Make sure the power cable is connected correctly, not bent, damaged, etc.
It may be that if the power cable is damaged, the Insignia TV does not have enough electricity to work correctly.
Hardware reset the Insignia TV
The last option is to perform a hardware reset of your Insignia TV.
Here’s how to do it:
- Turn off your Insignia TV
- Unplug the TV from the wall
- Unplug all other cables from the TV
- When all cables are unplugged, hold the Power and Volume + keys on your remote together for a minute
- Wait for full 5 minutes to let the TV process the reset
- Plug all cables back in, the power cable last
- Turn on your TV and check the problem
Contact Insignia support
If none of the previous options helped, there is likely a hardware error with the power board or the backlight array, which is almost impossible to fix at home.
In that case, you should contact Insignia TV support:
1) By phone: 1-877-467-4289 (available from 8 a.m. to 9 p.m. CT daily)
2) By contact form: insigniaproducts.com/email-us
Explain to them your problem and what you have already tried, and they will surely be able to help you.
If your Insignia TV has sound but no picture, you should try these:
- Soft reset your Insignia TV by unplugging it for 60 seconds
- Check your HDMI cable if it’s plugged in correctly
- Try to use a different HDMI port for your HDMI cable
- Check the power cable for damage
- Perform hardware reset of your Insignia TV
I hope this advice has helped you fix your TV. If not, it is most likely a hardware problem, and you need to contact official support.