Insignia Fire TV is great because it allows you to download many popular streaming apps, like YouTube. But, what happens if the YouTube app stops working?
Luckily, there are several proven fixes that you can implement to correct the problem. Here’s what you should do right now to get YouTube working again on your Insignia Fire TV.
Insignia Fire TV Youtube Not Working
If YouTube is not working on your Insignia Fire TV, you need to reset it. Unplug your TV and wait a full 60 seconds. While the TV is unplugged, press and hold the power button for 30 seconds. After the 60 seconds are up, plug your Insignia TV back in.
Once it’s done restarting, allow your Insignia TV a few minutes to reconnect. It shouldn’t take very long, and hopefully YouTube is working for you now!
Unplug Insignia Fire TV
While this fix sounds obvious, unplugging your Insignia TV from the wall socket is the most common way to get YouTube working again on your Insignia Fire TV.
The key is to actually wait a FULL 60 seconds.
Have a little bit of patience and make sure it’s been at least a minute before plugging your TV back in.
While the TV is unplugged, find and hold the power button for 30 seconds. Make sure you are holding the power button on your TV, and not your remote!
This will help to drain any residual power left in the TV and allows the TV to soft reset itself. This is different than simply switching the remote on and off!
Once you plug your Insignia Fire TV back in after the 60 seconds, power the TV back on and YouTube should be working again.
If it is, great! If you’re still having trouble, try the additional fixes detailed below.
Force stop and Clear cache
If resetting your Insignia Fire TV didn’t work, you’ll want to Force stop your YouTube app and then clear the cache (this time, from the app itself).
To “Force Stop” the YouTube app go to SETTINGS > APPLICATIONS > MANAGE INSTALLED APPLICATIONS.
This will bring up a list of all your apps. Scroll down and when you land on YouTube, click on it and then FORCE STOP.
Now that the app has been stopped, you’ll want to clear the cache.
Cache is basically just a collection of data that is stored on your device to help make some processes a little bit faster.
The problem is cache on your Insignia Fire TV doesn’t really help much. Because the Insignia Fire TV processor is so small, the cache really just slows things down because it’s taking up valuable storage!
To clear the cache on your Insignia Fire TV do exactly what you did to FORCE STOP but select CLEAR CACHE instead. And why not CLEAR DATA while you’re at it!
Reset Insignia Fire TV WiFi Network
The next step is to reset the WiFi Network on your Insignia Fire TV. In other words, you’re simply going to log off your internet, and then log back in.
To do this click on the HOME button on your remote, and then go to SETTINGS > NETWORK.
Find your WiFi network from the list, hover on it and then press the three horizontal lines on your remote. Finally press select (the OK or center button!).
This will force your Insignia Fire TV to “forget” the WiFi network it’s connected to.
Then simply reconnect to it.
Check if the YouTube servers are down
If YouTube is still not working on your Insignia Fire TV, you need to make sure that the YouTube servers aren’t down.
While this doesn’t happen that often anymore, it’s always a possibility. You can also check YouTube on other devices, like your smartphone or laptop, to see if it’s down there too.
In this case, all you can do is wait for the servers to come back online.
However, if the site’s not actually down, you can use the following methods to troubleshoot why YouTube isn’t working on your Insignia Fire TV.
Reinstall the YouTube app
If none of the above fixes worked, you’ll want to try reinstalling the YouTube app.
Go to SETTINGS > APPLICATIONS > MANAGE INSTALLED APPLICATIONS.
Next, click on the YouTube app and select UNINSTALL.
You should turn your Insignia Fire TV off and on again afterward. Then simply go back to the Apps section and install YouTube again:
SETTINGS > APPLICATIONS > APPSTORE and search for YouTube.
Hopefully, this fix worked for you!
Reset your WiFi router
If your router isn’t working correctly, it will cause YouTube to have issues with your Insignia Fire TV. Check your smartphone or other devices at home that use Wi-Fi.
If they’re not connecting, then your router isn’t working as it should.
Simply unplug the router for a few minutes and then plug it back in. It will take a few minutes for the router to completely reset, but once it’s back online, it should help your Insignia Fire TV to connect with YouTube.
If you continue having internet connection problems, you’ll want to call your internet service provider’s customer service line for assistance.
Check your internet speed
Additionally, slow internet connections can make it very hard for your Insignia Fire TV to stream video footage to your TV.
For the best viewing experience, I recommend a minimum download speed of 3.0 Mbps for SD content, and up to 9.0 Mbps for HD.
You should run an internet connection test and see what comes back. You can run this on your smartphone or laptop, just make sure you’re standing near your Insignia Fire TV and using the same WiFi network.
You really want to see a download speed of at least 25-50 Mbps during this test. Yes, you might be able to sneak by with less, but you’re extremely likely to experience slowness and lag at speeds any lower than 25 Mbps.
Focus on the download speed number (not the upload speed), since streaming is a download process.
If the download speed isn’t least 25-50 Mbps, there are likely two reasons:
- You’re not paying for fast enough internet. You really want to get at least 200 Mbps because using WiFi instantly cuts this speed in half to 100 Mbps, and using a VPN cuts this in half again. You end up with 50 Mbps speed on a 200 Mbps plan!
- Your router is bad and/or you’re too far away from your router. If your router is old or low quality, it doesn’t matter how fast your internet is, you’ll experience slowness. Consider buying a new one. If your router is good, then consider getting a WiFi extender to get a stronger signal to your Insignia Fire TV.
Update your Insignia Fire TV OS
Your Insignia Fire TV can run into a lot of issues if the software isn’t up to date. To correct this problem, simply check for any new Fire TV OS updates in the settings menu.
To update the software on your Insignia Fire TV click HOME on your remote then scroll over to SETTINGS > DEVICE AND SOFTWARE > ABOUT > CHECK FOR UPDATES.
If there is an update available, select install. It will take a few minutes to complete.
You’ll want to ensure you update your Insignia Fire TV often to keep up with the newest software. Doing so ensures that the YouTube app remains compatible with your device.
Factory reset your Insignia Fire TV
If nothing has worked yet, it’s time to try a full factory reset.
Keep in mind that a factory reset will return your Insignia Fire TV to the settings it had the day you bought it. This means all of your apps, settings, downloads, etc. will be lost and reset.
(That said, all of the apps will remain linked to your account, you’ll just have to re-download each one)
To perform a factory reset go to the HOME menu and then Settings > Device and Software > Reset to Factory Defaults.
It will likely take a few minutes to fully complete this process. Once your Insignia Fire TV comes back on, you’ll have to go through the setup process all over again.
There are plenty of ways that you can get YouTube to run on your Insignia Fire TV. If it’s currently not working, you can try these fixes to correct the problem:
- Power-cycle your Insignia Fire TV
- Force stop YouTube and clear the cache
- Reset Insignia Fire TV WiFi Network
- Check if the YouTube servers are down
- Reinstall the YouTube app
- Restart your Wi-Fi router
- Check your internet speed
- Update your Insignia Fire TV OS
- Factory reset Insignia Fire TV
Were you able to fix YouTube on your Insignia Fire TV? Make sure to leave us a comment below and let us know what worked!